Harrow Parent Partnership Service

Our aims

ContinYou Harrow Parent Partnership Service (CHAPPS) is a statutory service available to all Harrow parents/carers who have a child aged 0 to 19 with special educational needs (SEN).

Previously run in-house by Harrow Council, ContinYou Harrow Parent Partnership Service, formerly Harrow Parent Partnership Service (HPPS), is being run by ContinYou from 28 June 2011. It is a term-time only service.

Our name and office may have changed, but our aim remains the same: to provide excellent support and advice to help parents/carers in Harrow make informed decisions about their child’s education. We will continue to promote partnership working between parents/carers, schools and the local authority for the benefit of the child, and believe the best results are achieved when we all work together.

What help does CHAPPS provide?

We provide a range of support services, for example:

  • free, confidential and impartial advice about SEN
  • support for statutory assessment and annual reviews
  • support for meetings with schools and the local authority
  • information and signposting to other organisations.

Who does CHAPPS work with?

  • parents/carers
  • local and national voluntary organisations
  • Harrow Council’s children’s services
  • support services
  • schools
  • local health authority.

What do parents think?

HPPS (now CHAPPS) regularly sends out a questionnaire to parents/carers – and has had a very positive response! In July 2006, 57 of the 119 parents/carers (48%) with whom we had recent involvement completed the questionnaire anonymously; 98% said they would contact us again if they needed help or advice about the SEN process; 98% again said they would be happy to recommend the service to another parent who needed support.

Some comments from parents/carers include:

‘Knowledgable workers who can support parents through very difficult situations.’

‘… invaluable as a ‘one stop phone shop’ in supporting our family, and the school through quite a complicated process. We have always received very helpful information and support and I think the service has made a real difference.’

‘Helped me understand ‘statement of special needs’ and procedure for admission to special school.’

‘They helped me feel able to cope during a very difficult time and gave the confidence to continue meeting with the school on my own.’

‘The dissemination of procedural and statutory information, which is not usually available to parents.’

‘Very supportive, helpful and friendly … always give advice when needed.’

You are invited to fill in the questionnaire about ContinYou Harrow Parent Partnership Service if you wish.

Word imageCHAPPS questionnaire

More information

Read about our other Parent Partnership Services: Ealing and Warwickshire. You may find useful information, downloads and links on their webpages.


Forthcoming events

Launch event

Tuesday, 20 September

Come and see our new offices!